上亞馬遜訂書要注意，是否有多被扣$79美金!記的上網取消!
2008年4月8日在網路亞馬遜書店搶購暢銷書"高貴的野生"，付款時網頁會ㄧ直跳出免運費的小框框(刷白金卡時才會出現)，心裡想這大概是白金卡的福利吧!就很高興的點下去了，帳單上確實沒算運費上去。很高興替自己和大家省了這筆運費~
結果6月份的帳單竟然多了一筆美金$79（台幣2480）的Amazon Prime Club年費???!!!(還是朋友先提醒我的)
真是到抽一口氣!因為我還幫許多朋友下訂單，而他們也有相同的情形。
爲什麼?為什麼?英文不好的我ㄧ時間也不知如何詢問亞馬遜?真是對朋友太不好意思了.......這樣算一算要賠朋友超過1萬元哩~~嗚嗚~好心沒好報???
後來上網查詢，發現需多網友也在不知情的情況下被扣款。
原来他們在你使用免運費試用功能時，設置了在一個月後不取消便自動成為會員的功能，而這一情况很難被人發現，因他們似乎也不會先通知你??或是有通知，但我們以為只是一般的廣告信便不加理會?尤其是像我這樣英文不好的人
..........不過聽說他們都沒先通知就扣款，若沒發現就被他們賺去了，而他們的理由是站不住脚的。就算是免費試用轉為正式而收费，那也應該在“轉正”前EMAIL通知才扣款。
如何要求退款:
1.登入亞馬遜網頁
2.右上角HELP點入
3.點選右邊contact us進入
4.點選E-mail
Customer Service
5.寫下你的需求寄出
EX: why was I charged for 79 USD for a club I never joined? Please refund me ,thanks.
亞馬遜的回信:表示會退款
Thank you for writing to Amazon.com with your concern.
First, please allow me to extend my apologies for any inconvenience
this has caused.
After researching the account associated with your e-mail address, I
have discovered that the charge of $79.00 was processed on May 07, 2008
for your Amazon Prime Membership.
On researching our records, I see that you signed up for the Amazon
Free trial Membership on April 07, 2008.
Please understand that due to a technical glitch in our system, the
e-mail reminder about your Free Trial period was not sent to you. We
apologize for any inconvenience this may have caused.
We value our customers trust above all else--it is the foundation upon
which Amazon.com was built. Please know that this situation was the
result of a technical error, and that in no way did we intend for this to
happen.
Your Amazon Prime membership has been cancelled, per your request.
Our records indicate that you haven't used your Amazon Prime membership
benefits, so I've requested a full refund of $79 for the membership
fee.
The refund should be processed within the next 2-3 business days and
will appear as a credit on your next credit card billing statement.
Again, we are sorry for the technical error that caused this trouble.
Please be assured that this is not a typical Amazon.com experience and
in no way did we intend for this to happen. I hope that you will give
us another opportunity to prove the quality of our service to you in
the future.
Thank you for shopping at Amazon.com.
Please let us know if this e-mail resolved your question:
If yes, click here:
http://www.amazon.com/rsvp-y?c=awbdbcdd3310228290
If not, click here:
http://www.amazon.com/rsvp-n?c=awbdbcdd3310228290
Please note: this e-mail was sent from an address that cannot accept
incoming e-mail.
To contact us about an unrelated issue, please visit the Help section
of our web site.
Best regards,
Chandan A.
Amazon.com Customer Service
==============================
Check your order and more: http://www.amazon.com/your-account
First, please allow me to extend my apologies for any inconvenience
this has caused.
After researching the account associated with your e-mail address, I
have discovered that the charge of $79.00 was processed on May 07, 2008
for your Amazon Prime Membership.
On researching our records, I see that you signed up for the Amazon
Free trial Membership on April 07, 2008.
Please understand that due to a technical glitch in our system, the
e-mail reminder about your Free Trial period was not sent to you. We
apologize for any inconvenience this may have caused.
We value our customers trust above all else--it is the foundation upon
which Amazon.com was built. Please know that this situation was the
result of a technical error, and that in no way did we intend for this to
happen.
Your Amazon Prime membership has been cancelled, per your request.
Our records indicate that you haven't used your Amazon Prime membership
benefits, so I've requested a full refund of $79 for the membership
fee.
The refund should be processed within the next 2-3 business days and
will appear as a credit on your next credit card billing statement.
Again, we are sorry for the technical error that caused this trouble.
Please be assured that this is not a typical Amazon.com experience and
in no way did we intend for this to happen. I hope that you will give
us another opportunity to prove the quality of our service to you in
the future.
Thank you for shopping at Amazon.com.
Please let us know if this e-mail resolved your question:
If yes, click here:
http://www.amazon.com/rsvp-y?c=awbdbcdd3310228290
If not, click here:
http://www.amazon.com/rsvp-n?c=awbdbcdd3310228290
Please note: this e-mail was sent from an address that cannot accept
incoming e-mail.
To contact us about an unrelated issue, please visit the Help section
of our web site.
Best regards,
Chandan A.
Amazon.com Customer Service
==============================
Check your order and more: http://www.amazon.com/your-account
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